Question 1

What is ViaToVia?

Accepted Answer

Viatovia is a global online marketplace that connects travelers with professional local transfer providers. We allow you to book the most suitable private transfer for your needs in just a few clicks.

Question 2

How do I book a transfer on ViaToVia?

Accepted Answer

Enter your pick-up and drop-off locations, travel date, and passenger details on ViaToVia, choose a vehicle option, complete passenger information, and securely pay online. Your confirmation is then sent by email.

Question 3

Why should I choose ViaToVia?

Accepted Answer

We partner with verified local suppliers worldwide to offer you the best price-to-quality ratio. With 24/7 customer support and a transparent pricing policy, we ensure a stress-free start to your journey.

Question 4

Where will I meet my driver?

Accepted Answer

Meeting point details are included in your confirmation email. At airports, drivers usually wait at designated meeting areas; for hotel or address pick-ups, drivers arrive directly at the specified location.

Question 5

Can I cancel my booking?

Accepted Answer

Yes. Most bookings allow free cancellation within the time stated in your reservation conditions. Cancellation can be done via the "My Bookings" section or customer support.

Question 6

What happens if my flight is delayed?

Accepted Answer

Drivers monitor flight arrivals and adjust pick-up time based on your flight number whenever possible.

Question 7

How much does a transfer cost?

Accepted Answer

Prices vary depending on travel distance, vehicle type, passenger number, and any extra services selected during booking. Final prices are shown before payment.

Question 8

Are the prices all-inclusive?

Accepted Answer

Yes, the price you see on ViaToVia includes all taxes, tolls, and meet-and-greet services. There are no hidden fees, and tipping is entirely at your discretion.

Question 9

How much are airport transfers?

Accepted Answer

This entirely depends on your car type, your road distance, and the additional services you add. For example, if you want to add the elderly assistant service to your transfer, you will see an extra charge on the checkout page. Or you don't pay the same price for a regular and executive sedan.

Question 10

How much do you tip airport transfer drivers?

Accepted Answer

You will not need to tip your driver for any private airport transfer reservation you will make through ViaToVia.com. All payments are made online one go before the transfer, and there is no additional fee afterward.

Question 11

Do I need a visa for an airport transfer?

Accepted Answer

If you need to travel abroad (if there is a visa requirement), you must have a relevant visa. If you meet these conditions, you do not need to obtain a separate visa to make airport transfers.

Question 12

What if I couldn't find my driver?

Accepted Answer

Keep yourself calm and check your booking information we send you with the confirmation e-mail.

Check your time, surroundings and make sure that you are on the right spot, right time where you were supposed to meet with your driver.

After making sure that you are on the right spot at the right time, try contacting your driver according to the details we shared with you for the next 15 minutes.

If your driver does not pick up the phone, give ViaToVia.com a call and we will provide you another private transfer as soon as possible.

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Popular Destinations

London Heathrow

Paris CDG

Amsterdam Schiphol

Dubai International

Frequently Asked Questions